General FAQ

Contact Information

Phone Number – (317) 291-1087

Email – mike@indyvaporshop.com

Hours of Operation – Monday – Thursday 10am to 6pm

Friday – Saturday 10am to 8pm

About Us

We have operated a gold,silver, and rare coin dealership (coin-shop.com) in Indianapolis for over 30 years. Selling online since 1993, one of the first handfull of dealers to do so.

As an electronic cigarette user myself, I endeavor to provide accurate answers to a new customers concerns. By do so, hopefully provide a solid foundation for their new experience.

Searching Our Store

Most parts and accessories can be located by using the category menu. However, if you have difficulty finding a particular item, just list the item in the search box and the site will return any product matching your description.

Shopping Tips: Know the model of electronic cigarette that you have, or are considering. The most popular models are the 510 and eGo style. There are also other well performing models that provide more options to the user.

Different models can have different threading on the parts and usually are not interchangeable with another model.  Some components are model specific and only function with that model.

Always have spare parts for your model. Re-charging your battery is easy, but if you do not have a spare atomizer, coil, or e-liquid, you are dead in the water.

Ask if you are not sure. We are always ready to help you with any questions or concerns.

Product Availability & Information

While we try to keep a large stock on any item on the website, occasionally we may run out. Please be assured that any product that is listed as “out of Stock” is being restocked as soon as possible.

Sizing – Most new users prefer a size that is close to a tobacco cigarette. Our most popular kit, the Joye 510 is approximately 100mm in length and very light weight.  For a longer time between charging, the eGo style is popular.

Product and/or Warranty Information – Refund, Returns and Cancellation Policies:

Electronic cigarettes are an evolving technology. They are constructed of non-durable replaceable components with a limited life span. All components are considered disposable and will require frequent replacement. The life span of any individual part is unpredictable.

Indy Vapor Shop will only guarantee that components are functional at the time of sale.

*Only items that are DOA (Do not work the first time used) will have any warranties. DOA claims must be received within three (3) days of receipt of order.

Atomizer and cartomizer coil purchases do not carry any warranties or return privilege.

*Due to regulations, we do not accept returns or exchanges on any of our liquid products irrespective of whether or not they have been opened or used.

Since we have no control over the how a buyer uses the device; no guarantee, warranty, or return privilege will apply to any kit or individual part other than the limited warranty listed above.

We suggest the buyer always have spare atomizers and coil heads.

Be an informed consumer. There is a abundance of information on forums such as the electronic cigarette forum and youtube.

Understand that using electronic cigarettes, while providing the same experience as using a tobacco cigarette, there are differences.

No e-liquid is going the provide exactly the same taste as burning a weed (tobacco), though the tobacco flavors are actually quite close in taste.

With a tobacco cigarette, the more air inhaled, you more smoke. An e-cigarette works best by inhaling slowly. Think of sipping a soda thru a straw for about 3-4 seconds. This permits the atomizer to turn the liquid into vapor and provides the most taste and vapor.

Many smokers usually inhale directly into the lungs. An e-cigarette works best by inhaling into the mouth, enjoying the taste and experience, then swallowing the vapor into the lungs and exhale.

Placing Order Tips/Options

We are happy to serve you at our brick and mortar store during business hours; or 24/7 from our website.

While we prefer online ordering since it provides hard copies of the order, to us and the customer, we do accept phone orders. When calling, please be patient. It is not uncommon to have a dozen or more customers being served in the store at one time. You may need to leave a voice mail message which we will return as quickly as possible.

Tax Information

Currently all store orders and any online or phone order from the state of Indiana is taxed at a 7% rate.

Payment Methods Available – Visa, Mastercard, and American Express online. Cash and credit card in the store.

Problems with Your Order – Please contact us immediately with any concerns about your order. For complete information, please see the shipping and warranty tabs from any page on the website.

Change or Cancel an Order – We will be happy to change or cancel any order that has not been processed and shipped. Even then, customers are always free to return any item in unopened and unused conditions unless specifically exempted in the warranty and shipping sections of the website.

Free Shipping

Orders over $100 are shipped free of charge.

Shipping Methods Available

United States Postal Service 1st. Class and Priority are the only methods available currently.

Shipping Rates

Shipping/processing charge for a package under 1 pound is a flat rate of $3.95.

Priority shipping/processing upgrade, or any package weighing 1 pound or over is a flat rate of $5.95.

We are not responsible, and can not be held liable for, any orders that are shown as delivered by USPS but are not received by you.

International Customers

Sorry but we only ship domestically.

Track Your Order

Tracking information is provided by email when the order is processed for shipping.

All purchases are shipped in the order received.

Sunday through 4PM Thursday orders, I try to get out the next morning but Friday and Saturday orders can not be processed and shipped until Monday morning.

Return Policy

*Only items that are DOA (Do not work the first time used) will have any return privilege. Please see the Warranty Tab from any page for full policy disclosure.

Shipping

The cost of shipping any defective item back to Indy Vapor Shop is the responsibility of the buyer.

Security/Privacy

When shopping online, always use web pages you are familiar with and trust.

A good indication of the quality of a merchant web site is answered by these questions:

Do they use SSL certificates?

You can see this easily by looking at the address bar in your browser. If it reads: https:// on the payment page, your credit card information is securely transferred.

Do I pay on a pop-up?

This payment method is called web form and is a more secure alternative way of making payments online since the communication goes directly to merchant service provider.

Are there complaints regarding the company on forums and online?

Misbehaving merchants are often and soon written about in various forums online. Google the web site if you are unsure of its quality.

My card was stolen and I did not make the purchase, what do I do now?

Contact Indy Vapor Shop for advice and help with getting your funds returned. Remember to always cancel a stolen or fraudulently used credit card.

Indy Vapor Shop will not sell or rent your personal information to companies or individuals.

We collect only the information as necessary to process your transaction and maintain your account.

If you have any questions about this Policy, please feel free to contact us.

When shopping online, always use web pages you are familiar with and trust.

 

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A good indication of the quality of a merchant web site is answered by these questions:

Do they use SSL certificates?

You can see this easily by looking at the address bar in your browser. If it reads: https:// on the payment page, your credit card information is securely transferred.

Do I pay on a pop-up?

This payment method is called web form and is a more secure alternative way of making payments online since the communication goes directly to merchant service provider.

 

My card was stolen and I did not make the purchase, what do I do now?

Contact Indy Vapor Shop for advice and help with getting your funds returned. Remember to always cancel a stolen or fraudulently used credit card.

Indy Vapor Shop will not sell or rent your personal information to companies or individuals.

We collect only the information as necessary to process your transaction and maintain your account.

If you have any questions about this Policy, please feel free to contact us.